PROCESSING

All orders are processed + shipped within 1-3 business days from our San Francisco storefront in North Beach. All orders scheduled before 4pm for pick-up will be fulfilled the same day. Please visit our Pick-Up page for more information.

DOMESTIC SHIPPING

All orders ship with an $8 flat-rate fee. Enjoy FREE Ground Shipping on orders $50+ within our local Bay Area! 

Once picked up and scanned in by our carrier, shipments may take 2-5 business days to arrive, depending on location.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24 hours to update once scanned in by our carrier.

Please double-check that your shipping information is correct at checkout. At this time, we are fairly limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

EXPEDITED SHIPPING

We are not able to offer expedited shipping at this time.

HOLIDAY CLOSURES

Our HQ and shops will be closed on the following days:

    • Memorial Day Monday, 5/31
    • 4th of July (observed) Monday, 7/5
    • Labor Day Monday, 9/6
    • Thanksgiving Thursday + Friday, 11/25 - 11/26
    • Christmas Eve Friday, 12/24
    • New Years Eve Friday, 12/31

EXCHANGES + RETURNS

We strive for 100% customer satisfaction, always! If you’re unsatisfied with your P.F. product, please contact our Customer Care team at sanfrancisco@pfcandleco.com.

All returns must be processed within 60 days of receiving your order and require proof of purchase (e.g. your P.F. order number, order confirmation email, store receipt, etc).

If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.

Refunds are processed on unused, undamaged products only. Please return your items back to our San Francisco shop in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.

Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.

Want to avoid shipping fees? We'd be happy to help in-person at our North Beach shop, and accept returns for exchanges or replacements only.

Exceptions: we do not accept returns or offer refunds on discounted or sale items, gift cards, or third party products.