All orders are processed + shipped within 1-3 business days from our San Francisco storefront in North Beach. All orders scheduled before 4pm for pick-up will be fulfilled the same day. Please visit our Pick-Up page for more information.
We offer FREE Ground Shipping on orders over $50 within our local Bay Area! Orders under $50 will incur a flat rate shipping fee of $8. Once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 2-5 business days to arrive, depending on location.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24 hours to update once scanned in by our carrier.
Please double-check that your shipping information is correct at checkout. At this time, we are fairly limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
We are not able to offer expedited shipping at this time.
2020 SHOP CLOSURESWe will not process or ship orders on the following dates:
- Thanksgiving - Thursday, November 26 + Friday, November 27
- Christmas - Thursday, December 24 + Friday, December 25
- New Year's Day - Friday, January 1
EXCHANGES + RETURNS
Need a hand? Send our team an email at email@example.com and we’ll help get the process started. If you're experiencing an issue with a P.F. product, please include photos and a detailed description in your email so that our team can determine how to best lend a helping hand.
The exchange/return process must be started within 30 days of the original date of delivery and requires proof of purchase (e.g. your P.F. order number, order confirmation email, store receipt). We cannot accept exchanges or returns on sale items, or third party products. Please note that P.F. Candle Co. is not responsible for any packages lost or damaged in transit.
We are not able to accept packages at this time. As soon as we are able to receive packages, refunds will cover the cost of the item returned and do not include shipping fees. As a growing small business, we aren’t currently able to cover return shipping costs. Thank you for your understanding.
We cannot accept returns on sale items and third party products.